Real Estate - Brand Creation, Refresh, Interiors, Architecture, Digital and Brand Strategy Consulting in India

We work with estate agents, realtors and developers to build their brands and define the experience they offer their customers. This work ranges from name generation and corporate identity through to brand communication, apps, websites and the design & build of welcoming offices and sexy sales lounges.

Buying a new home is an exciting, terrifying, emotionally charged experience – not to mention the biggest financial transaction in most people’s lifetime. Our brand strategy consulting in india experience you offer your customers should reflect this.

In London, we work with a new generation of estate agents who focus on great customer service and a better experience for both buyers and sellers.

For decades, estate agents’ branches have, at best, been described as simply ‘offices on the high street’. The visitor’s experience has been subject to very little real innovation or interaction – until recently. Using our 360° approach, we go beyond conventional estate agent office design and create all-encompassing agency experiences.

This work is mirrored on the international stage through our work with real estate developers of high-end properties and state-of-the-art office spaces.

Our brand consultants advise on brand strategy and positioning, our graphic designers create memorable brand identities and communications, while our interior designers and architects develop the environments where the customer experience is brought to life. Meanwhile our INSIGHT team will devise a strategy to make sure you’re connecting with your customers via the most effective channels possible.

Branding and Retail Trends for 2016

Social Consciousness tying in with the brand

CSR imperatives are mandated for organisations of certain sizes, but leveraging the right CSR activity that builds on what the brand stands for, adds a valuable dimension to an organisation’s brand identity building effort. Food brands for example could help farmers through pricing, training or any other avenue they see fit.

Branding and Retail Trends for 2016

There are brands like TOMS that have built their offering around a social cause. When a consumer purchases a pair of shoes for themselves, TOMS provides a pair of shoes to a child in need. This gesture not only mitigates consumer guilt over an extravagant purchase but also builds on the do good, feel good factor of buying into the brand. This also generates conversations around the brand.

These trends we have forecast for India are at a basic level since we foresee these as the first ones to change in the coming year. The higher-order experiences within the above trends will be the next steps in the coming years.

For more details visit our website- http://in.i-amonline.com/branding-and-retail-trends-for-2016-trend-5/

Branch Transformation: Do you really need a branch of the future? And does it have to be a Ferrari?

The relentless rise of digital has left most retail sectors grappling with how to maintain relevancy for the bricks-and-mortar component of their offer. The banking sector is no exception – indeed it’s one of the best examples of how (or not) to solve the conundrum between a physical presence and a cost-effective online transaction.

At RBR’s recent ‘Branch Transformation’ conference in London, 510 banking delegates from around the world gathered for 2 days of talks on the subject, and I-AM’s Group Managing Director, Jon Blakeney, was one of the speakers.

Jon used his talk to focus on one of the industry’s trending topics: ‘The branch of the future’. While most bankers believe that branches are the best environment for serving and selling, many banks seem to feel the need to over-correct the natural tendency towards digital transactions, and in so doing they invest in unnecessarily elaborate flagship branches.

The 64-million dollar question is ‘For whom are you actually designing these branches?’
There is little doubt that physical branches will continue to have a vital role to play in a bank’s engagement with its customers. But there are a number of key questions to ask yourself before overhauling your branch network in order to transform it into the lean and efficient channel that it should – and can – be:

1. Who are you trying to impress: Your board? Your competitors? Or your customers?
2. How much do your customers actually want to be ‘impressed’, as opposed to being given the service they want/need?
3. Do you fully understand your customers’ profiles and their various banking ‘missions’?
4. Have you created an efficient format strategy to cater to your diverse customer segments and their respective missions?
5. Is your network strategy smart enough to engage with each customer segment in their preferred location?
6. Have you created an intelligent modular approach to cost-effectively roll out your preferred formats across the network?
7. Have you identified the best digital solutions for your customers’ specific banking needs – ie, what they’ll actually use, not just what looks good? (By the way, nothing looks worse than technology that nobody uses)
8. Does each branch format deliver the best customer experience to make existing customers happy – and to attract new customers?
9. Is your branch network seamlessly interwoven with your other banking channels?
10. Have you created the optimal omni-channel strategy to allow your customers to switch from one channel to another whenever suits them?

Referencing some of the many customer-centric bank design projects that I-AM have delivered over the years, Jon argued that ‘keeping up with the Joneses’ is the wrong approach to branch transformation. Instead, prioritising customer insight and local market knowledge means that banks can design branches that exceed customer expectations and deliver the right bank for today, in whatever form that might take.

See the whole presentation Visit Here- http://i-amonline.com